Nemtek customer satisfaction survey

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In order for us to continuously improve our products and service to you, our valued customer, we require your feedback. Therefore we would like to request you to fill in the survey form below. The accuracy of the imformation you provide is critical to the success of this survey and we would like to request that you answer all questions with complete honesty. All information will be kept strictly confidential. Please indicate Energizer Model(s) purchased (Tick boxes below): Merlin Single Zone Energisers: M14 - 4 Joule   M15 - 5 Joule   M18 - 8 Joule   Merlin Dual Zone Energisers: M25 - 5 Joule   M28 - 8 Joule   Wizord 4 - 4 Joule Single Zone Energiser   Merlin 4 - 4 Joule Single Zone Energiser (including keypad)   Merlin - 7 Joule 9 Zone Energiser   Agri-Shock Mains Powered Energisers: 2 Joule   5 Joule   Agri-Shock Battery/Solar Powered Energisers: 2 Joule   5 Joule   Where purchased (company):.......................................................... Date purchased:........................................................................... Serial Number(s):............................................................................. ................................................................................................... Your Company Name:..................................................................... Your Name (Contact Person):.......................................................... Your Postal Address:.................................................................... ................................................................................................. .................................................... Postal Code:......................... Your Contact Tel Number: ................................................................. Your Contact Fax Number: ............................................................... Your Contact Email Address: ............................................................. Customer Satisfaction Ratings: Please mark applicable rating with X

Question	Bad	Poor	Average	Good	Excellent
Overall, how satisfied are you with our products?
Was the problem you called about solved in a reasonable period of time?
Taking into consideration all of the contact you have had with Nemtek, how would you rate the company?
Overall, how would you rate your most recent experience with a customer representative at Nemtek?
How satisfied were you with Nemtek's selection of products?
How satisfied were you with the prices of Nemtek's products?

Please indicate your level of agreement with the following descriptions of your most recent experience with a customer representative at Nemtek	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Understood my problem
Was courteous
Was professional
Was patient
Was respectful
Was efficient
Was helpful
Was knowledgeable
Was clear and easy to understand
Followed through on promises
Solved my problem on the first contact
Would you consider Nemtek the next time you need the type of product they provide?

What improvements would you require from Nemtek for an increased customer satisfaction rating?

Kindly fax your reply to:

011 673-5818